MXD LTE FAQ
Some of your most frequently asked questions about the MXD are answered here.
An attendant will attempt to contact you over the MXD-LTE. If you do not respond the attendant will then follow your response center’s procedures, such as calling your home telephone, your cell phone, listed responders in the order you have provided, or call your local emergency services.
Your MXD-LTE is a wireless device that can be easily moved and used in any location in which AT&T cell service is available. However, it does NOT have GPS capabilities and CANNOT determine a user’s location via signal transmission. Your Response Center’s personnel rely on the accuracy of the information you provide to them and will direct Emergency Responders to the address they have on file. Therefore, you must notify your service provider promptly whenever you relocate your MXD-LTE unit. Before choosing the MXD-LTE for your medical alarm needs, it is extremely important that you initiate tests of the MXD-LTE with the base unit in the locations where you plan to use it, in order to determine that solid, repeatable cell service is present at all times.