Belle® 4G LTE FAQs

Some of your most frequently askedquestions Belle® 4G LTE are answered here.

Belle® 4G LTE is a small, lightweight, and comfortable-to-wear mobile personal emergency response system that enables users to break free from landline-based systems that only work in and around the home. Simple to use, compact and IPX6 water-resistant, the Belle® 4G LTE features built-in 2-way voice communication and a rechargeable battery that lasts up to 30 days on a single charge.

Belle® 4G LTE users can do what they love, with the confidence of knowing they can press one button to get help at home and away, anywhere in the US where there is Verizon coverage.  Belle® 4G LTE connects users with call center specialists, who can send emergency personnel or loved ones to the user, depending on what is needed. If users need to be located, specialists can use WiFi location technology and can connect the user’s Belle® 4G LTE device to 911 to utilize AFLT location technology.

When you press and hold the call button, you are connected with a trained call center specialist. You can speak with and listen to the specialist through the powerful built-in microphone and speaker. The specialist will assess the situation and will send EMS, loved ones or neighbors to help you, depending on what is needed.

Belle® 4G LTE purchases include a charging cradle and lanyard.

Belle® 4G LTE is IPX6 water-resistant and is rated to withstand water projected through powerful jets (12.5 mm nozzle) from any direction. Belle should not be submerged. Belle should be towel-dried after exposure to water.

When you press the call button, you will be connected with a call center specialist. The specialist can send EMS, relatives or friends to you, depending on what is needed.

The rechargeable Belle battery lasts up to 30 days between charging.

You and your loved ones can receive text message and email alerts when Belle needs to be charged and powers off. You may also receive a phone call from the monitoring center when the Belle battery is low. Belle should be charged for 3 hours every 30 days. The red battery light will flash every 1 second after a call when the battery is low.

To charge Belle, rest it on the included charging cradle with Belle’s lanyard at the top of the cradle near the charging cord and Belle’s status lights down near the light on the bottom of the cradle. The red battery light will flash every 2 seconds while Belle is charging. When Belle is fully charged, the battery light will be solid red.

When Belle® 4G LTE is on and working normally, the blue call light will flash every 5 seconds after a call (until the device goes into standby mode) or if charging, and the battery light will not be on.

Caregivers cannot call BellE® 4G LTE devices because Belle® 4G LTE devices are off until the call button is pressed, to conserve battery. Belle® 4G LTE users can press the button and ask the call center specialist to call a caregiver, neighbor or relative in a non-emergency situation.

If you press the button by accident, simply tell the specialist that you did not intend to press the button and that no help is needed.

Belle® 4G LTE is essentially a cell phone. If you have a pacemaker, review your pacemaker materials regarding interaction with cell phones, and take the same precautions the materials recommend with this device.

It is recommended that you test Belle® 4G LTE once a week.

  • To test, press the call button until call light turns blue.
  • After a short delay, you will hear tones or ringing.
  • Specialist answers your call.
  • Tell specialist you are testing.
  • If the device dials 911, tell the operator you are testing and that the operator can disconnect the call.

Belle empowers you to do the things you love, with the confidence that you can get help when needed, whether you are at home or across the country. Belle uses Verizon coverage to connect you to a call center specialist, and if you are in an area without Verizon or roaming partner coverage, Belle can use other compatible area networks to dial 911 directly. With Belle, you can feel confident doing your daily activities and being able to reach help if you need it.

It weighs 2 oz. and measures 2.7” x 1.7” x 0.7”.

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